CIVUNOTerms of use
Working information before launch. Provider identification, privacy contacts and approved contractual documents will be completed before collecting reports.
Purpose
CIVUNO connects citizens and municipalities to address non-emergency public space issues. Citizens submit a photo and location and track the outcome through a private link. No citizen account is required.
Not an emergency service
For an immediate threat to life, health or property, call 112 in the EU or your local emergency service. CIVUNO is not a substitute for emergency lines or legally prescribed filing procedures.
Receipt and routing
Confirmation of storage is different from acceptance by a municipality. Reports for unconnected municipalities are retained and clearly identified as not delivered. CIVUNO does not guarantee a resolution time or outcome.
Responsible use
Reports must be truthful and relevant. Do not submit threats, harassment, advertising or unnecessary personal data. Attacking the service, bulk automated reporting and bypassing access controls are prohibited. Authorised staff may reject inappropriate reports with an explanation.
Private tracking
Your tracking link acts as an access key. Anyone you share it with can see the information available to a citizen. Internal staff notes remain restricted.
Independent city evaluation
CIVUNO is separate from Města v souvislostech. Using CIVUNO, report volumes and commercial subscriptions do not influence that project’s city ratings or methodology.
Municipality contracts
Municipalities order under a standardised agreement and the applicable pricing plan. The minimum term is 12 months, paid by invoice and bank transfer. Binding orders open after legal documents are approved.
Public map and confirmations
Only reviewed descriptions and approved photos are public. Sensitive situations default to municipality-only access. An essential signed cookie limits repeated confirmations from the same browser and is retained for up to 365 days. Each issue stores only a derived protection hash, not a citizen profile. Hashed network identifiers enforce time-limited abuse limits. Confirmations are neither votes nor a guarantee of unique individuals. To request removal of inappropriate content, contact the operator or the relevant municipality. Anonymous submissions collect no name or email. Public submissions require a private email address. Optional names appear only after contact verification. Every submission and confirmation is checked through Cloudflare Turnstile; tokens and IP addresses are never published. Basic automated text checks do not replace human moderation.
Appreciate places, improvements and results. Praise must not promote politicians or parties, advertise, attack people, contain fabricated reviews or spam.
Link on municipality website
During service, the municipality maintains a reasonably visible link on its official website to its own CIVUNO reporting page. The link is added without undue delay after activation. CIVUNO supplies the URL and HTML snippet. If the link is missing or broken, the provider requests correction within a reasonable period; no automatic contractual penalty arises. Explicit agreement is part of the online order.