CIVUNOOne place for every report
Calls, emails and social media messages. Bring scattered information into one clear workflow.
For municipalities that want a clear view
A better city starts with simpler communication.
A citizen takes a photo. CIVUNO delivers it to the right place. The municipality resolves it.
From the first report to a visible result.
01Received
02Accepted by municipality
03In progress
04Resolved
All the details upfront
Photo, precise location, category and description. Less chasing details. More time to resolve issues.
Clear responsibility
Every report has a status and an assignee. Know who accepted it and what happens next.
Clarity for leadership
Open reports, response times, results and locations. Information for decisions in one place.
Fewer repeat enquiries
Citizens check their private link for updates instead of calling again to find out what changed.
Visible results. Greater trust.
A clear response and a resolution photo help build transparent communication and citizen satisfaction.
Ongoing feedback on public space
More than reports. A clearer picture of what affects residents.
A single email may not show whether an issue affects a whole area. Other residents can confirm that the same situation persists and add current evidence. The municipality gains a better basis for decisions.
Repeated confirmations
A concrete signal from a place, without likes, discussion threads or political voting.
Place, evidence and time
Exact location, photos from multiple citizens and duration show how an issue evolves.
Visible municipal results
Resolved issues remain accessible. Residents can see the municipality’s response and a photo of the outcome.
Confirmations signal that an issue persists. They are not votes or a verified count of distinct people. No account is required.
Beyond problems. See what works well, too.
Learn what concerns citizens and what they appreciate. Praise for places and feedback on resolved issues show the concrete results of your municipality’s work.
How much time does your municipality spend processing reports?
Transcribe. Forward. Find the location. Identify the right person. Then search for everything again when the phone rings. CIVUNO connects intake, assignment, communication and reporting in one process.
Smart Cities / Smart Communities
CIVUNO as part of a modern Smart City
A smart city is not only about technology, sensors, mobility or energy. The modern Smart Cities approach also focuses on quality of life, accessible public services, citizen participation, open communication and decision-making based on real data.
CIVUNO brings these principles into everyday practice.
Citizens can easily report an issue in the public space. The municipality receives a structured report, an exact location and the relevant information, can track its resolution and at the same time gains valuable data about the issues that genuinely matter to residents.
CIVUNO therefore creates a direct connection between citizens, local government and the data needed for better decision-making.
Our goal is not to replace local government with technology. Our goal is to help cities and municipalities listen better, respond faster and continuously improve quality of life regardless of which political leadership is currently in office.
Principles in practice
The CIVUNO approach is based on the principles of Smart Cities and Smart Communities promoted at European level, particularly:
- improving quality of life
- citizen participation
- more effective public administration
- better communication between citizens and municipalities
- using data and feedback to support better decisions
Technology is not the goal. The goal is a city that understands its residents better.
Based on European Smart Cities principles
Our approach builds on principles highlighted by the European Commission, the OECD and the Czech Smart Cities framework of the Ministry for Regional Development.
Clear pricing. Based on population.
Everything needed to receive, resolve and evaluate reports. Czech pricing.
0–10 000
residents
residents
3,000 Kč
/ month + VAT
10 001–50 000
residents
residents
4,000 Kč
/ month + VAT
50 001–100 000
residents
residents
6,000 Kč
/ month + VAT
100 001+
residents
residents
10,000 Kč
/ month + VAT
Minimum term: 12 months. Payment by invoice and bank transfer.
Let’s prepare CIVUNO for your municipality.
Leave your contact details and we will get back to you about joining.